Jillvo (jillvo.bet) is a trusted online Sports Betting and gaming platform serving users in Bangladesh and beyond. We understand that before sharing your information online, you want to know it's in safe hands. Jillvo's Privacy Policy is designed to answer that question honestly and in full.
This Privacy Policy details what information jillvo collects, how it is used, how it is kept secure, and what rights you have. By using the jillvo platform, you are considered to have read and accepted this Privacy Policy.
This Privacy Policy is part of jillvo's
Terms & Conditionsshould be read alongside. Together, both documents form the legal agreement between jillvo and the user.
Jillvo collects two types of information from you — what you provide directly and what is automatically collected as you use the platform.
| Data Type |
Details |
Reason for Collection |
| Identity Information |
Name, date of birth, national ID number |
Age & Identity Verification (KYC) |
| Contact Information |
Mobile number, email address |
Account Communication & Security |
| Financial Information |
Mobile Banking Number (bKash/Nagad/Rocket) |
Deposit & Withdrawal Processing |
| Activity Data |
Betting history, game logs, transaction records |
Service Improvement & Responsible Gaming |
| Device Information |
IP address, device type, browser information |
Security & Fraud Prevention |
| Location Data |
Approximate geographic location (from IP) |
Blocking access from restricted regions |
Please Note: Jillvo will never ask for your full bank card number, PIN, or password. If anyone requests such information, please contact support immediately.
Jillvo uses your information only for specific, legitimate purposes. We never use your data for unnecessary or unauthorized ends.
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Account management: Your information is used for registration, login, password reset, and account verification.
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Payment processing: Your payment details are used to process deposits, withdrawals, and bonus payouts.
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Customer support: Your contact information is used to handle complaints, queries, and support requests.
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Ensuring Security: Data is analyzed to detect and prevent fraud, multiple accounts, and illegal activity.
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Service Improvement: Anonymized data is analyzed to understand which games or betting markets are most popular.
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Legal Obligations: Data is retained and shared as required to comply with licensing authorities and legal obligations.
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Promotional Communications: With your consent, we may send you offers, bonuses, and promotions via email or SMS. You can opt out at any time.
Jillvo does not sell your personal information to any third party. However, certain information may be shared in the limited circumstances outlined below.
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Payment Partners: Only the information necessary to process transactions is shared with payment processors such as bKash, Nagad, and Rocket.
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KYC provider: Necessary information is shared with a licensed third-party KYC service provider for identity verification.
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Regulatory Authority: Information is provided upon lawful request from licensing authorities or government agencies.
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Technology Infrastructure: Limited and encrypted data is shared with cloud hosting and cybersecurity service providers.
Jillvo does not share your personal information with any marketing companies or advertising networks. All our third-party partners are contractually bound to uphold the same privacy standards.
Cookies and similar technologies are used to enhance your experience on the jillvo website and app. Cookies are small text files stored on your device.
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Essential Cookies: These cookies are essential for maintaining login sessions, security verification, and core platform functionality.
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Functional Cookies: Used to remember your language preference, theme settings, and other personalized choices.
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Analytics Cookies: Used for anonymous traffic analysis to understand which pages are most visited and where issues may occur.
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Cookie Controls: You can disable or clear cookies through your browser settings. However, turning off certain essential cookies may cause some platform features to stop working.
Jillvo uses industry-leading security technology to protect your data. Our security team monitors your information 24/7.
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256-bit SSL/TLS Encryption: All data transfers are secured with industry-standard encryption, equivalent to the technology used in the banking sector.
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Two-factor authentication (2FA): You can enable two-factor authentication for an added layer of security on your account.
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Firewall & DDoS Protection: Advanced firewall systems are active to prevent cyberattacks and unauthorized access.
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Regular Security Audits: Regular security audits and vulnerability assessments are conducted through independent third parties.
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Restricted Staff Access: Only authorized jillvo staff can access your data, and all access is logged and recorded.
Jillvo believes you have full rights over your personal data. All of your rights are detailed below.
Right to Access
Request to find out what information jillvo holds about you.
Right to Rectification
Submit a request to correct inaccurate or outdated information.
Right to Erasure
You may request the deletion of your data, provided there are no legal obligations requiring us to retain it.
Right to Restrict Processing
Request that we stop processing your data for specific purposes.
Data Portability
The right to download your information in a portable format.
Marketing Opt-Out
The right to opt out of promotional communications at any time.
To exercise these rights support@jillvo.betEmail us at. We will respond within 30 business days.
Jillvo is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.
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Age is verified at registration, and accounts of users under 18 are immediately closed.
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If you suspect that a minor has created an account, please notify us immediately at support@jillvo.bet.
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Any data collected from a minor by mistake will be deleted immediately.
Parents and guardians are urged to ensure their children do not access Jillvo or any other online betting platform. For more information,
Responsible Gaming View page.
Jillvo does not retain your data longer than necessary. However, certain information must be kept for a specified period for legal and regulatory reasons.
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Account Information: Retained for the duration of your active account and for up to 5 years after closure.
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Transaction records: All transaction data must be retained for up to 7 years in accordance with financial regulatory requirements.
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KYC Documents: Identity verification documents are retained for up to 5 years after account closure.
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Communication logs: Customer support communication records are retained for up to 3 years.
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Marketing Data: Upon opting out, your data will be removed from our marketing lists within 30 days.
Jillvo reserves the right to update this Privacy Policy as needed. If changes are made, the "Last Updated" date at the top of this page will be revised accordingly.
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For significant changes, you will be notified in advance via your registered email or through in-app notifications.
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Continued use of jillvo after any changes will be considered acceptance of the updated policy.
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If you do not wish to accept the updated policy, you may request to close your account.
Visit this page regularly or keep Jillvo app notifications enabled to stay up to date.
For any questions, complaints, or requests regarding your personal data or this Privacy Policy, please contact our Data Protection Team.
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Email: support@jillvo.bet — Send any privacy-related requests to this email.
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Live chat: 24/7 live chat support is available at the bottom right corner of the site.
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Response time: Standard requests are responded to within 7 business days, and complex requests within 30 business days.
Frequently Asked Questions (FAQ)
No, jillvo never sells your personal information to any third party. Your data is used solely to provide services, ensure security, and meet legal obligations.
Yes, you can request to have your data deleted. However, financial transaction records and KYC data must be retained for a set period due to legal obligations. To submit a request, email support@jillvo.bet.
Jillvo determines only your approximate location based on your IP address — primarily to prevent access from restricted regions. Real-time GPS tracking is not performed.
For emails, click the "Unsubscribe" link at the bottom of any message. To opt out of SMS, send a request to support@jillvo.bet. All marketing communications will stop within 30 days of your opt-out request.
Parts of Jillvo's technical infrastructure may be hosted on international cloud servers. Any such data transfers are carried out with encryption and in compliance with international data protection standards.
Yes. In the event of a data breach, affected users will be notified immediately at their registered email with full details and guidance on the necessary security steps to take.